Shipping & Delivery

Our Shipping Policy

IMPORTANT : This delivery information page is part of our Terms & Conditions.

FREE SHIPPING for Australian orders over $200.

We ship using Sendle.

All shipping is calculated based on Sendle shipping method.
You can estimate shipping costs before purchase by clicking on ‘Shopping Cart‘. Scroll to the bottom and select ‘Calculate Shipping’

We reuse and recycle packaging when possible.

Please specify in comments if you give permission for packages to be left at premises if you are not home.

If you have any questions prior to ordering please contact us.

FREE LOCAL PICKUP

Free local pickup from Burns Beach WA 6028. We will contact you to make an appointment to pick up your items when they are ready.

Please make sure you select the correct option for shipping. If you select ‘Free Local Pickup’ but require postage we will need to send an invoice to you via PayPal for the cost of shipping.

PACKAGES WITHIN AUSTRALIA REQUIRING AIR MAIL

A note to customers who require air mail to ship their orders. We do our best to seal bottles and ensure they do not leak. With air pressure, larger bottles are more prone to leakage. We can no longer be responsible for this happening, our bottled items are best to be posted by road, which isn’t
always an option. We use lids on 125mL bottles, whilst leaving the atomiser lids separate. The item is then wrapped in plastic bags and bubble wrap. There is no other way to protect these larger bottles from leaking. If you don’t want to take the risk then please do not order larger sized bottles.

DELIVERY TIME

Most orders are processed, packaged and shipped out within 1-3 business days if listed as ‘In Stock’. How long will depend on what the product is, if it needs to be bottled and labelled, if it’s made to order or if it is a busy time of year. Aroma Gift is a home based business, majority of items are in stock but as everything is prepared by ourselves we will do our best to get your order out as quickly as possible.

MADE TO ORDER ITEMS

Please allow 3-5 business days to post out hand made items. Some of the items such as candles are made to order and require extra time to create and ‘cure’ before posting.

BACK ORDER & PRE-ORDER ITEMS

Please read product description for approximate time it will take before posting out pre-order items. Each product will vary and the time stated is estimated and is an approximate.
In most cases all items in your order will be posted when the pre-order items become available. If you require another item sooner please order separately.

Unless stated otherwise in description, most pre-order items will take approx 1-2 weeks to order in, and then the time it takes to post after that. Please contact us if you have questions.

Sometimes it’s possible that items may be listed as ‘In Stock’ or ‘Back Order’ but may have sold out or been a miscalculation which we were unaware of. In this case we will contact you to see if you wish to wait for the item or prefer to swap for a different item.

Payment is to be made when back ordering items. We do not hold items otherwise. Sorry but we are unable to edit, cancel or add to pre-orders unless you contact me immediately after
making payment. In most cases we must make direct payment to the manufacturer so that your items can be held for you.